Mitchell Family Books

Our Privacy Policy

Privacy Guidelines
At Mitchell Family Books, it is our pledge to you that we will protect and use this information with the utmost care and always to your benefit.

How and why we collect information:
In store:
Each time you make a purchase in a Mitchell Family Books store, the cashier will ask you for your phone number. We use this number to track your purchases. Or if you are not on our mailing list they will ask you if you would like to be. The information collected is used to determine which customers will receive the various promotional pieces we send and will not be shared with any other company or organization.

On the Website:
We collect customer information including e-mail address and any information that a customer volunteers. All forms allow the customer to choose to NOT receive promotional offers by email or direct mail. The information collected is used to determine which customers will receive the various promotional pieces we send and will not be shared with any other company or organization.

How we communicate to you:
Email:
If you wish, you can receive periodic e-mail notifications from us about new products, services or upcoming events. If you prefer not to receive such mailings, please let us know by requesting 'Do Not Send Email Please’. Send the email to mfbmarketing@rgm.ca . Be sure to include your exact phone number and address.

Direct Mail:
If you wish, you can supply us with your address (either on line or in the store) and we will send you periodic mailings as mentioned above. These mailings will contain a special offer, discount coupon, or information about an upcoming community event.

Telephone:
When you supply us with your telephone number, on-line or in the store, we will use this number to contact you regarding any order you have placed.

Privacy Statement

We at Mitchell Family Books are committed to protecting the security and confidentiality of your information.
We will not give out phone numbers or emails to other organizations or individuals.
We will never request your credit card information unless you are placing an order.
In order to protect your account, we caution you never to disclose your password or login information.
If you do not wish to receive any of our mailings you may request that your name be added to our Do Not Mail or Email list by emailing us at mfbmarketing@rgm.ca .

For more information, questions or concerns please contact:

      Mitchell Family Books
      565 Gordon Baker Road
      Willowdale, ON M2H 2W2
      mfbwebinfo@rgm.ca